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UPDATE: Zoom Connectivity Issues

Posted November 30, 2020

UPDATE: Washington County Public Schools (WCPS) has resolved an issue that prevented some students from joining Zoom classrooms this morning, November 30. The problem was the result of an incorrect user setting that has now been updated across WCPS devices.

WCPS apologizes for the inconvenience this caused our students, staff, and those who are supporting children in distance learning. We appreciate our learning community’s patience as we restored connectivity for students.

If you are still experiencing issues, please contact our Technology Help Hotline @ 301-766-8990 (Mon-Fri, 8AM-8PM). More info about the hotline can be found on our distance learning support site


We are aware students in the county may be experiencing issues joining Zoom classrooms this morning. Our Technology team is on top of this, and they are working on a solution. We will keep you updated when this is resolved.

We are asking parents, guardians, and school staff to share this information with students. Thank you for your patience.